FAQ
What types of bottled water do you offer?
We offer a variety of bottled water including spring water, purified water, mineral water, and flavored water in different sizes and packaging options.
How can I place an order?
Orders can be placed directly through our online store. Simply select the products you wish to purchase, add them to your cart, and proceed to checkout.
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express, Discover), Google Pay, and Apple Pay.
Do you offer free shipping?
Yes, we offer free standard shipping on orders over $50 within the United States.
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.
What is your return policy?
You can return products within 14 days of delivery if they are unused, unopened, and in their original packaging. Please refer to our Return Policy for more details.
How do I initiate a return?
To initiate a return, please contact our customer service team with your order number and reason for return. Our team will provide instructions for returning the product.
When will I receive my refund?
Approved refunds are processed within 7-10 business days after we receive and inspect the returned product. Refunds will be issued to the original payment method.
Do you ship internationally?
Currently, we only ship within the United States, including Alaska and Hawaii.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us immediately. Once an order has been processed or shipped, it cannot be changed or canceled.
What if my order arrives damaged?
If your order arrives damaged, please contact us immediately at with your order number and photos of the damaged product. We will assist you in resolving the issue.
How can I contact customer service?
You can contact our customer service team at for any questions or concerns.
Do you offer bulk or wholesale pricing?
Yes, we offer bulk and wholesale pricing for larger orders. Please contact us for more information.
Are your bottled water products BPA-free?
Yes, all our bottled water products are packaged in BPA-free bottles to ensure safety and quality.
Can I subscribe for regular deliveries?
We offer subscription services for regular deliveries. You can set up a subscription plan through our online store to have bottled water delivered to your door at your preferred frequency.